Guides

Practical, specific writing on survey design and analysis. The kind of thing we wish existed when we were figuring this out ourselves.

NPS vs CSAT: Which Survey Metric Should You Use?

What each score actually measures, how they're calculated, and when to run one, the other, or both.

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How to Write Survey Questions That Get Honest Answers

Seven concrete ways question wording quietly biases responses, and how to fix each one.

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How Many Survey Responses Do You Need for Reliable Results?

A practical sample size table by audience size, and what to do when you can't hit the number.

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